Shipping & Delivery Policy – South Africa

1. Overview

Thank you for choosing your cart with us. This Shipping & Delivery Policy outlines how we process, ship, and deliver golf carts, parts, and accessories throughout South Africa. By placing an order with us, you agree to the terms laid out below.

2. Shipping Coverage

We deliver nationwide across South Africa, including: (See section 6 for rates)

• Major cities (Johannesburg, Pretoria, Cape Town, Durban, Bloemfontein, Port Elizabeth, East London)

• Smaller towns and rural areas (delivery times may vary)

Please note: Certain remote or outlying areas may incur additional delivery charges.

3. Delivery Options

A. Golf Carts (Complete Units)

• Delivered via specialised vehicle transporter or flatbed service.

• Includes pre-delivery inspection and secure transport to ensure the unit arrives safely.

• Delivery dates are scheduled in advance, and the customer will receive an estimated arrival window.

B. Parts & Accessories

• Shipped via reputable courier partners (e.g., The Courier Guy, MDS Collivery, Postnet).

• Tracking details will be provided once the order has been dispatched.

4. Processing & Handling Times

• In-stock items: 1–3 business days processing.

• Custom-built or special-order golf carts: 28 business days processing (depending on configuration and manufacturer lead times).

• Orders placed on weekends or public holidays will be processed on the next business day.

5. Delivery Times

Estimated delivery windows after dispatch:

• Major cities: 2–5 business days

• Towns & regional areas: 3–7 business days

• Rural/outlying areas: 5–10 business days

Please note: Delivery times may be affected by weather, courier delays, load-shedding, or other unforeseen circumstances.

6. Shipping Fees

Shipping fees vary depending on:

• Delivery location

• Size and weight of the order

• Whether the order is a complete golf cart or accessories

Shipping costs will be displayed at checkout or quoted manually for custom orders.

7. Order Tracking

Once your order has been shipped:

• You will receive a tracking link via email or SMS for courier shipments or alternatively,

• Golf cart deliveries will include direct communication from our logistics team for scheduling.

8. Delivery Requirements

For successful delivery:

• Someone must be available to receive and sign for the order.

• For golf cart deliveries, adequate space for offloading is required.

• The customer is responsible for inspecting the item upon delivery and reporting any visible damage within 24 hours.

9. Shipping Restrictions

We do not ship:

• To P.O. Boxes

• Outside of South Africa (unless pre-arranged with our export team)

• Hazardous or prohibited items as per South African regulations

10. Damaged or Missing Items

If an item arrives damaged or incomplete:

1. Take photographs of the packaging and product.

2. Notify us within 24 hours of delivery.

3. We will arrange a replacement, repair, or claim with the courier.

11. Click & Collect / In-Store Pickup

Customers may choose to collect their order from our dealership.

• Collection is free of charge.

• You will be notified as soon as your order is ready for pickup.

• Valid ID and order confirmation are required.

12. Contact Us

If you have any questions about shipping or delivery, please contact us:

• Phone: 0795145591

• Email: trade@transviaconsulting.com